Thanks for the support. Unfortunately iRex was not as swift in their response and they never called me back after taking my name and number.
Not wanting to risk my $400 investment I promptly took the broken unit down to my local Best Buy for a full refund.
While I was there I looked at the SONY PRS-900. Same price as the DR800 and I have to say allot better design and materials went into this. The software seems to be light years ahead of iRex and is not glitchy at all.
Even with a slightly smaller display and a little more glare on the screen the SONY beats the iRex hands down on features, functionality, and styling.
So I bought one...
Sorry iRex. I think they have a ways to go if they are going to be successful in the US market.