I just sent this message to the "contact us" page of the sony rewards website:
It's been 10 days since I submitted my claim to redeem points for a product and it still hasn't been shipped!! What's wrong?
Even my Sony Visa credit card (through which I made this transaction) no longer shows the pending charge that it showed a few days back, and it has been restored as if the transaction never happened!
Is this supposed to take this long? Is this acceptable and normal in your end?
My order number is ######, please reply and provide an explanation.
Will keep you posted when I get a response, but judging by how this has unfold, I seriously doubt they will be prompt with their reply.