Everyone familiar with manga and comics knows the expression fanservice, as when certain content is added to a comic or manga only in order to cater to their audience. However, I had not ever imagined I'd be coining the expression for actual customer support and service. It's about time.
I've been kindly approached by a GfK in order to hand my translation. I'd be glad to do so in the future ^^. Big Kudos for you all!