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Old 03-12-2010, 03:33 PM   #11
kovidgoyal
creator of calibre
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Posts: 25,820
Karma: 5006091
Join Date: Oct 2006
Location: Mumbai, India
Device: Various
Tell them that their device is not reporting its vendor and product to windows as evidenced by the string

Code:
\\\\?\\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_&PROD _&RE
For a properly working device, like your CyBook it would be some thing like
Code:
\\\\?\\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_BOOKEEN&PROD_CYBOOK&RE
you can see the difference by using the debug device detection button in calibre with each of the devices connected.
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