Originally Posted by Lord Hutton
If the PRS-600 is giving you a problem, then contact WH Smith customer serives ASAP, not Sony. They are your first contact point for replacement and / or repair. Do not delay in reporting this issue, otherwise you may find yourself out of warranty.
Agree completely, My 600 froze up after 4 days, I emailed WH Smith and got an auto reply saying they aim to contact within 3 days, that was yesterday ....... So WAITING!
Good Luck, Hope you get it sorted