I'm in Australia and ordered a couple of Pocketbooks late last week and also got the quick response from Pocketbook. Before I ordered I had a question about shipping and received an answer within a few hours! Great service indeed.
Now just have to wait for UPS to get their act together. According to the tracking page my expedited package has made it from New Jersey to Kentucky since the 26 Feb and they've changed my scheduled delivery date twice - first it was Weds then Friday and now it looks like Monday. Sigh.
Anyway - that's UPS, not Pocketbook. :-)