Quote:
Originally Posted by mykoffee
I have it set to hide archived items and it's hid others, but not this one. I cannot get rid of this damn book! No reply from CS so far. It doesn't even give me the option to delete it out of my Barnes and Noble library. I am hoping B&N customer service can go in with their magic wand and get that book out of my library for good, but now I'm starting to wonder. Last time I tried calling tech support was about this defective ebook, I was on hold for an hour and fifteen minutes before someone came on the line, checked and told me it was faulty. It's like a thorn in my side I can't get rid of...
Linda
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I've got the same thorn. And even though I can hide my 2 failed purchases, it still bothers me. Archiving is not deleting, it's a compromise at best.
Good luck with CS. To me they repeatedly stated, they can't delete but I should do so. Hey guys, I've told you 734 times, that I CANNOT delete. It's greyed out and not accessible. Typical example of CS who's been trained in theory, but actually never has been playing around. This thread clearly shows, that it's a common problem. And it would be so easy to solve... Best solution would be, automatically deleting failed purchases after 24 hours. Either you re-purchase instantaneously after having failed, or you'll never do. Someone earlier in this thread reported, his titles did disappear after some time.
For books, I've re-purchased the very same title, thus "overwriting" the failed purchase. Didn't work for magazines/newspapers though. I get the next issues, but the failed one remains.