Thread: Great service
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Old 03-01-2010, 08:10 PM   #1
karenr_nz
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Posts: 69
Karma: 820
Join Date: Feb 2010
Location: New Zealand
Device: PB360
Great service

I would just like to commend PocketBook for the fantastic service that I have experienced so far.

When deciding which PB to order, I posted a question here, and many (including some from pocketbook) responded with helpful comments.

I ordered my PB360 on Sunday New Zealand time. (And may I just say thanks for selling to us as well.) 12 hours later, I had an email to say that my order was being shipped (on a Sunday) and less than 12 hours after that, I got a second email with shipping (track and trace) details. Now I just have to wait for it to arrive.

But really, this level of communication and customer service is very unusual in my experience and I just wanted to say:

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