Same story here. Went to the first store, they had none. Website said they did. Went to 2nd store (web site said this one had no stock) and they had them. I went to Cust Service 1st and the lady said they were behind the registers. I went to the registers and they had about 20 on the bookshelf behind. I asked about covers/etc, and was told they had none. I bought the nook and took it home. No instructions on how to open the box. Took a while, but I got it. Plugged it in, and when it said I could use it while charging, that is exactly what I did. No problems so far, I am loving it.