Originally Posted by 1miki23
I recently got the EzReader Pocket Pro (about 3 days ago) and I have put it to charge as indicated. I get the battery with the bolt going throug it and the red light flashing. It has been charging for over 12hrs, but then at the end I don't get the green light that shines steady. There is absolutely no light at all and there is this battery with a single bar on the left and something that looks like power adapter or something.
Just wanted to see if there is something wrong with it.
When you see the lightning bolt it normally means you are charging. The real assurance is the lights. A flashing red and orange light means it is charging. The green light means fully charged
Welcome to our forum and thank you!!
Almost everything is written down on our FAQ sheet at: www.theEZreader.com
under "support". The User Manual is a fair document but grows old. We cannot update a User Manual. So, the FAQ sheet is frequently updated and normally very fresh.
Here is what you should do:
Turn off the device if it is on.
Disconnect the AC charger and cord.
Remove the one screw on the battery door and remove the battery.
Then, plug in the AC charger to the device.
This should turn on the device.
Now, plug back in the battery and tighten the battery compartment door.
Monitor for a flashing red/orange light.
In about 8 hours that light should turn to green!
I am here if you need me. I work for Astak. I am sorry for the confusion you had. We will take good care of you!