Thread: Bookeen support
View Single Post
Old 02-03-2010, 06:18 AM   #82
GeoffC
Chocolate Grasshopper ...
GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.
 
GeoffC's Avatar
 
Posts: 26,999
Karma: 17073286
Join Date: Mar 2008
Location: Scotland
Device: Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW
Quote:
Originally Posted by KernelPanic View Post
On January 18 the screen of my Cybook Gen3 broke. Only the bottom part of the screen worked correctly. The upper half showed black and white lines. I contacted Bookeen on the same day by e-Mail. The responded within two hours and requested a picture of the device. After inspecting the picture Bookeen sent me their RMA procedure. They fixed my Cybook w/out charging me anything. I received my repaired Cybook on February 1 by FedEx.
Communication with Bookeen was excellent throughout the repair process. I have no reason to complain whatsorever.

....Brilliant.....
GeoffC is offline   Reply With Quote