Originally Posted by KernelPanic
On January 18 the screen of my Cybook Gen3 broke. Only the bottom part of the screen worked correctly. The upper half showed black and white lines. I contacted Bookeen on the same day by e-Mail. The responded within two hours and requested a picture of the device. After inspecting the picture Bookeen sent me their RMA procedure. They fixed my Cybook w/out charging me anything. I received my repaired Cybook on February 1 by FedEx.
Communication with Bookeen was excellent throughout the repair process. I have no reason to complain whatsorever.