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Wow! That's so strange that you have had such a horrible experience. I love my Sony. I get great battery life. I'm not sure which reader you have, I have heard some complaints about the screen on some. My 505 has given me no reasons for complaint. I've not dealt with the customer support dept, but I guess there's always a bad apple in the bunch. Hope you find a reader you're satisfied with, but not everyone hates Sony as much you do presently.
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