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Old 01-20-2010, 06:45 AM   #42
mgmueller
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Posts: 3,308
Karma: 13024950
Join Date: Nov 2008
Location: Augsburg (near Munich), Germany
Device: 26 Readers, 44 Tablets
Quote:
Originally Posted by dubyajay View Post
Where to begin? The sony reader is the most expensive paperweight ever. It doesn't work well as a doorstop, so it is a paperweight. It is useless as a reader because the battery doesn't last more than 400 page turns which means the only way to use it reliably is to be plugged into a wall. If you do buy one, be prepared for abominable and rude "support" in your futile attempt to make the expense worth it.

I pre-ordered the Sony reader in in August 2009. It arrived in mid-September. I was thrilled. No more toting around unwieldy books! It works pretty well with epubs if you can ignore the glare. Pdfs are extremely difficult to read because you have to make the text larger and you'll need to use the vertical and horizontal scrollbars to read a pdf set on 'large'. Ugh. The firmware is weak on too many levels to list, the glare is awful and it doesn't come with a wall charger so you have to pay extra for that. Works well only in full sunlight and if you're near a power source.

For epubs, it worked pretty well on the first charge. The second charge only gave me about 300 page turns - well short of the promised 7500 page turns. I went through the recommended steps to reset the unit. It still wouldn't hold a charge for more than 300 page turns. I went through this 3 or 4 more times. So since I didn't want to be plugged into a wall while reading, I reverted back to paper books.

In an effort to make my $299 worth the expense, I called sony "support" and they said to return it and they would send me a `refurbished' unit. I wasn't happy about the `refurbished' part, but my only other option was to live with it the way it was and eat the cost. So I packaged it up, went to the post office and paid for shipping and insurance to send it back.

A month later I received my `refurbished' unit. On the first charge, I got 400 page turns. Yes, that was an improvement over 300, but not by much and not even close the 7500 promised. I would have been happy with 2000 page turns but it didn't come close to that.

I mainly use the reader to read. I don't take notes, rarely use the dictionary and don't listen to music on it. I tried to reset the refurbished unit, but the reset button didn't work. So not only was the battery compromised but the reset button was broken. Back to the hell called sony support.

Since I'd paid for the shipping and insurance the first time, I asked if they could send a ups pickup ticket since the burden really ought to be on them at this point. They did. Or they said they did. I waited for 3 days for UPS to show up which they didn't because they never got the shipping label. So I called Sony `support' again. They re-issued another pickup. UPS never got that label either so they couldn't pick it up.

When I called sony "support" about this new issue, Rude Bernice insisted that they did send a pickup label and that UPS gave me wrong information. She insisted that sony did nothing wrong and it's ups's fault. She would not listen to anything I said, constantly interrupted and wouldn't let me speak to a supervisor. She claimed the issue was resolved, even though I (the customer) said it wasn't.

I still have the broken unit at my house and UPS is not coming to get it because Sony will not issue the right type of UPS ticket. I could just send it back at my cost, but that is $30 that I could be putting towards a kindle or nook, instead of this brick built by Sony.

So now I'm stuck with this piece o' crap that I paid $299 for. Plus the book cover and wall-charger. Total: $379 in Sony's pocket and I get nothing except a load of stress from Rude Bernice who really should be fired if what I saw was her best work. Or at the very least, given some training in customer service.

Now I have to go through the hassle of getting it to the hazardous waste facility to throw it out. Save yourself money and headache - do not buy a sony reader. Or any sony product, for that matter. Not only do their products suck, but their customer support makes Dell look like Zappos.
My experience with Sony support is excellent (same for Kindle btw).
I easily can make an entire week on each of my 5 Sony readers. Usually, that's about 2.000 pages.
I guess, your battery is defect.
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