Originally Posted by nimblem
I contacted Elliott today and he stated that my reader would be replaced... Is there anyway to have a new one shipped out before returning the old one? I just hate to have to stop reading my book in the middle of it and wait for an exchange to take place...
We tried that once. Never saw either one back. Please understand that we want you to get the replacement promptly but we need the bad one back so we can do a proper RMA and get credit from the factory.
I hate standing on rules... but there are rules set by management that are very rational and normal. You, my friend, may be VERY honest but not all are like you! Please understand. I am trying my best!