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Old 01-18-2010, 08:39 PM   #5
Robertb
Astak Director, Bus. Devl
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Join Date: Apr 2008
Device: Astak Pocket PRO
Customer Service is great... this is odd!!

Quote:
Originally Posted by nimblem View Post
So, I called and left a phone message as well as an email about a week ago when my PP started freezing up and I have not heard back from them. Today I notcied that the paint was pealing up on the side of the reader and I was asked to send an email with pictures of the paint problem along with my shipping info for a replacement. My question is how long does it normally take to get a response from astak? I have never heard anything negitive about thier support, so I am wondering if I am going about getting help the wrong way. Anyone know about how long I need to wait for a response for my replacement before checking back with them? I just wrote the email for the replacement around noon, so it's only been a few hours on that email. However, as I always stated I never did get a reply regaurding the freezing screen.

Thanks

Dear nimblem:

You can call: 1-866-368-8788 and ask for ELLIOTT!! Or email Elliott at: support@astak.com.

Iris, who was our pride and joy on Customer Service left last week and perhapsthis is the delay.

I want to also ride herd on this!! Yes, all the paint problems are long since supposed to be over!! SO... I want you happy and it is depressing to hear you had any problem.

Normally we are very prompt!! Tell Elliott that Robert B Stressed that we need to get this done!!

Did you send the address for the replacement yet?? If not, please do so!!

THIS paint thing has long since gone away. I want to get to the bottom of this and get you happy!!
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