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daffy4u · 01-13-2010, 10:17 AM

Sometimes the phone CS people are not as knowledgeable as the email CS people. I'm not sure that calling always gets you someone who knows about the Kindle. Email will get to the right people even if they have to pass around your email internally.

01-13-2010, 10:17 AM	#15
daffy4u I'm Super Kindle-icious Posts: 6,523 Karma: 1609085 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: K1, KTSO, KFHD, K3, KPW, KDXG, HP Touchpadx2	Sometimes the phone CS people are not as knowledgeable as the email CS people. I'm not sure that calling always gets you someone who knows about the Kindle. Email will get to the right people even if they have to pass around your email internally.