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Old 01-13-2010, 10:17 AM   #15
daffy4u
I'm Super Kindle-icious
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Posts: 6,724
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Join Date: Apr 2008
Location: Long Drive, Calinadia Candafornia
Device: K1, KTSO, KFHD7, KPW1
Sometimes the phone CS people are not as knowledgeable as the email CS people. I'm not sure that calling always gets you someone who knows about the Kindle. Email will get to the right people even if they have to pass around your email internally.
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