I have tried the ecoreader website. I cannot find any solutions to the problem. I have e-mail to the 'help desk' but was given an auto reply that she would only be in on 11 Jan 10!
I am quite sure that this could be fixed. But I must say I am disappointed....if the product claims that it has Chinese support, it should be able to open/read Chinese txt file. So in someway, this is a 'flawed' product which is shipped out without being tested properly.