OK...we fixed (wasnt actually broken) the problem.
Apparently, SOMEHOW (???), My wife or myself had multiple accounts set up under the SAME email addy with DIFFERENT passwords.......not quite sure how this happened. (Most sites won't allow multiple acct creations under the same address)
the password for both accounts were similar, but slightly different.
Once I signed into her acct with the proper password, all our past purchases and downloads were there!!
Thank you all for your help and may all of you have a wonderful Christmas.