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Old 12-21-2009, 07:04 PM   #6
jusmee
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Posts: 978
Karma: 203682
Join Date: Oct 2009
Device: Kobo Touch / Astak Pocket Pro
Quote:
Originally Posted by Robertb View Post
Dear Jusmee:

Let me suggest to that department that they log in each email and then only check it off after an answer is sent out. I do not like that slip-thrus are occurring. Every email should have a matching response.

That is a very good idea. In fact, it's how most companies handle support. Each support request gets a "ticket" number, and it's status is tracked, and escalated as necessary - and it cannot get "lost".
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