Originally Posted by rumbarrel
she hasn't even talked to anyone yet.....she's only been in contact with customer support by email. Not sure which one either.
I'll have to get in touch with her on that. she doesn't want to deal with it anymore.....she wants me to do it.
Yeah, e-mail is really not the way to go. Make sure she/ or you, rather, contact Amazon Kindle Customer service by phone. You'll definitely get answers from them.
I just hope she won't turn away from the Kindle permanently because of this.
Have you tried logging onto her account on a different computer?