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Old 12-17-2009, 06:38 PM   #4
MJH
Junior Member
MJH began at the beginning.
 
Posts: 4
Karma: 10
Join Date: Dec 2009
Device: MOT SURE ITS MY WIFES
Same Issues

Reader Library Software Issue

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My wife installed the software some time ago (1 yr) and it all worked fine.

About 2 weeks ago she received an error message (she doesn't remember exactly what it said).

After that message she has been unable to open the program

We have removed the program (the right way---thru control panel) multiple times and reinstalled it. It shows that it is there and is the right size.

We have the icon and when we click on it it pauses a second and then NOTHING.

I have temporarily turned off McAfee and the Firewall and that did not help either.

We have contact Sony elibrary help and they were none.

My wifes computer is a Gateway laptop with Windows XP

It works on all other househould computers.

I have tried the DEP fix and that did not work

Thanks in advance
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