Originally Posted by HarryT
The motive is explained in the newspaper article. Now Amazon sell "big stuff" rather than just books and CDs, it's no longer things that the postman can put through the letterbox, and people don't like having to arrange redeliveries, etc, when they're out at work. What people are perceived as wanting is the ability to order on-line, but collect from a store at a time that's convenient for them.
Sorry again, but, amazon sells exactly the same sortiment here in Germany or in France, for example. The big companies that were in this kind of business and tried to open on top small shops for pick-up and deliveries such as for instance Quelle (the biggest group in Europe, mind you) just went bankrupt because of their decisions, some years ago, to open these shops. The remaining online ordering businesses (Otto, La Redoute, les 3 Suisses and so on) are not doing too good, and have closed all these shops to try to concentrate on an organic growth. So either the situation is completely different in the UK, as I said maybe due to the quality of mail and parcel delivery service, or amazon is very badly informed about the market situation in Europe, which I cannot believe.