Originally Posted by neilmarr
Their 'meatgrinder' conversion process is, they admit, GIGO (garbage in, garbage out), but they go to great lengths to encourage publishers to go the extra mile and provide perfect source material. It's a tedious job when you're talking about so many titles, but well worth getting it spot on ... and, my experience so far, is that there's no shortage of generous and sound advice from the Smashwords team.
Most people who sell through Smashwords though are authors with fewer books. Yeah, to convert 100 books like you have would be a nightmare, but not bad at all if you have a handful. Yesterday I worked on a book for someone while on break at work, fixing it so it would be more compliant and friendly with the different readers.