Thread: Bookeen support
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Old 11-19-2009, 10:58 AM   #49
Terisa de morgan
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Join Date: Jun 2009
Location: Madrid, Spain
Device: Kobo Aura, Kobo Mini, Kobo Aura HD, iPhone, iPad, Galaxy Tab3 8
Quote:
Originally Posted by ALYSSACHANCE View Post
I got this email this morning....

Madam,

Other customers have faced the issue you are referring to. It has been identified by our technical team and the solution will come with the coming firmware upgrade. This one should solve a lot of issues encountered with the Cybook. Our technicians are still working on this firmware. We apologise for the inconvenience.

For your information, there is another way to reset the device without pressing the reset button. Please refer to the attached document.

If you prefer to return the device we will provide you with a RMA number and a return procedure. Our technical team will then check up your Opus and we will send it back to you.

Best regards,
Bookeen Support Team
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