B&N ebooks store
After pre-ordering the Nook, I decided to buy an ebook from the B&N store to check out the epub feature. Alas, the book was in pdb format, so I sent an email to B&N customer service to see what the deal was. After a two day wait, I got a response saying that they needed my order number and some other information before they could respond. I replied with the requested info. Two days later I got a response saying what formats the nook supported. Great info, but not what I asked, so I replied asking why the ebook I bought wasn't in epub format. I got a response back (at least it wasn't two days later) saying that the store sold pdb ebooks and they do not have an offical date when epub books will be available.
Two disappointments here. First, I think that B&N needs to ramp up their customer service department if they want to establish a positive impression when the nook arrives and people have questions. Four days to get an answer to a simple question is way too long. Second, it's disappointing that B&N doesn't have a date when they will start saleing the epub format. I want to buy from B&N when I'm browsing in the brink and mortar store, but I'm not going to be buying from them if it's in a proprietary format that I can't format shift.