[Steven Lyle Jordan]

Speaking as an author who contacted Connect, and whose queries were never returned, it might be a good idea for authors to simply make their own reader-compatible files. That way they can sell them directly to the consumer, not through the Connect Store (which also means you can ignore DRM issues that Sony might foist upon you), at the price you set, and make your full profit. I'm working on this right now, for the general not-to-technical consumers, although I still sell RTF files that the more savvy consumers can convert for themselves.