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News: my alerting of David at Teleread, followed by yet another follow-up to the still-non-responsive Steve at Fictionwise yielded the following answer:
There does appear to be a bug which is now fixed, that caused some prior purchases to have download problems. Thank you for bringing that to my attention. There was never any intent to deny past purchases from being downloaded, it was simply a programming error.
He also suggested that I use the 'contact customer service' button if I have any other questions because he is not the best person to answer customer queries. Hmph.
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