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Old 08-21-2009, 06:26 PM   #7
Riocaz
Fulfilled but not by iRex
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Posts: 932
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Join Date: May 2006
Location: London
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Hmmm, given your previous postsings here Genegenie...

The covers were released for order in early July, and you had already ordered the cover by the 26th (when you were waiting for it to arrive).

So presumably you would have emailed Becca before sometime between the 10th and the 25th. But within the first few weeks they were for sale. And before complaints would have started filtering in

As she says in her posting "The beta testers for our covers felt that we could easily offer one cover for both models and didn’t feel the corner straps were an issue."

So what she said at that time would have been correct. Nearly amonth later after receiving complaints they have decided to change their design.

Have you tried contacting them now and asking if there is anything they can do in your case given the shipping costs involved? Since they have changed their minds and it was a point you raised prior to order, but that they assured you would not be a problem in light of their design change?

If not it seems unfair to accuse Becca of sarcasm or lack of interest in customers.

Last edited by Riocaz; 08-21-2009 at 06:32 PM.
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