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Old 08-20-2009, 10:27 AM   #7
Andybaby
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Posts: 1,279
Karma: 1002683
Join Date: Nov 2008
Location: New York
Device: PRS-700
assuming that you return a unit for dust problems under warrenty.

unless you receive a unit that is dust free you should NOT have to pay any service fees.

dust in the screen is a Manufacturing DEFECT, if you return it stating that a problem is dust in the screen, they should not then send you a unit with more dust in the screen.

that warrents an immediate phone call to Customer service management.
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