Originally Posted by daffy4u
That's just silly. A refund is fair buy sending everyone a more expensive paper book is not.
Sending everyone a paper book is indeed not fair. However, a refund is not necessarily a fair business practice... do you think that if you buy a pair of shoes on sale, it's okay for the store to send someone to your house to remove them if they were accidentally marked down to that price, and refund your money?
Once you bought it, it's yours; the seller doesn't have the right to demand a return because they sold it by mistake. Fairly soon, copyright law and DMCA/Safe Harbor laws are going to crash hard into consumer protection laws.
(Someone's going to compare it to "selling stolen goods." But copyright law doesn't work like that. Amazon could be sued for distributing materials in violation of copyright... but that suit doesn't immediately criminalize the purchasers. Each of them would have to be sued/prosecuted separately, because it's up to the copyright owner to decide, in each case, if it's worth filing over. The state doesn't prosecute copyright infringement; they're civil cases, not crimes. Amazon could be guilty of distributing copyrighted material without permission, that all of the receivers were permitted to acquire.)
I do hope some people had the sense to immediately move the books from their Kindles to their PCs, and convert them to another format.