Originally Posted by sirbruce
He said "Never attribute to conspiracy what you can attribute to incompetence" and basically said that their lack of response on these issues wasn't intentional. He also implied that the web services group was who primarily interacted with customers, which suggests they may not have anyone from the Kindle team actively involved with the feedback.
Again - laugh or cry? - there is incompetence, and then there is INCOMPETENCE - or just not caring enough to notice.