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Old 06-17-2009, 10:19 AM   #6
sirbruce
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Posts: 1,859
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Join Date: Feb 2009
Location: Columbus, OH
Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS
He said "Never attribute to conspiracy what you can attribute to incompetence" and basically said that their lack of response on these issues wasn't intentional. He also implied that the web services group was who primarily interacted with customers, which suggests they may not have anyone from the Kindle team actively involved with the feedback.
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