Originally Posted by toertchn
Von daher der Tipp an alle ähnlichen Fälle: Nicht abwimmeln lassen.
Cool action, this will certainly teach them to get their act together. Refund charges for credit-cards are not fun and Thalia will put quite a bit of pressure on the publishers to avoid more of these.
Thanks for pursuing. It will improve the market for everybody.
(and sorry for responding in such a poor german...)