Originally Posted by sumpleby
I think the KEY part of the email the guy got from Amazon is this:
"A careful review of your account indicates that you have required refunds on a large majority of your orders for a variety of reasons."
The important aspect is the word REFUNDS. He wasn't returning things and asking for *replacements*--he was asking for his money back. After a while a store or business begins to be suspicious about that sort of thing. It smacks of getting something, using it for a while, and then returning it because it is "defective" or "doesn't fit."
Basically, some people (I'm not saying this guy in particular) pull this to get the use of something for free. Some of the most notorious instances are women who get an outfit for a special occasion, wear it, and then return it & get their money back.
And, the key thing is that is a form letter that everybody who is "banned" gets. No matter if the information in the form letter is correct or not.
Apparently, the Consumerist has already done a little piece on this. It sounds as if Amazon did a mass banning of pretty much everyone at one particular forum .... makes me hope they don't decide to ban all MR members for no reason other than they are MR members.
Here's another post about the unstated policy and why you should be very careful in purchasing any media from Amazon that is left on their servers. This is why it is really important NOT to rely on Amazon for the backup of your books for your Kindle.