That is odd. Llasram posted this in another forum, but it is appropriate here. To contact Fictionwise:
Go to http://www.fictionwise.com/servlet/mw?t=support
select "Suggestions and feedback" from the combo-box and press "Go", then press the "Get More Help" button. That will give you a form where you can submit a request straight into their issue-tracker. I've submitted issues that way several times and have always gotten a response within 24 hours.
I would remove your email address from your post so email harvesters don't get it. Just to be safe.