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Old 09-14-2006, 06:24 PM   #29
pdam
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pdam doesn't litterpdam doesn't litter
 
Posts: 199
Karma: 100
Join Date: Aug 2006
Device: iLiad, iPaq, Psion5&7, Blackberry
That's (as we say in the UK) pants - for someone who supports the product by buying it at a huge premium as a supporter and early adopter - this is not good PR for iRex.

As an example - I was an early adopter of the Psion 7 (which I still use!) and broke the screem connector through rough handling - When I reported it and asked for a qoute - a replacement code with some glue and instructions turned up in the post, no charge! OK - tht was unusual - but great PR ... and it made a really loyal user (more importantly an evangelist).

I dont see a problem with a charge for the service ... but a discount in return for useful info of the damage would be in Irex's interest right now ... and would have avoided any bad press ...
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