Quote:
Originally Posted by davidfor
Hopefully everyone is telling Kobo about the problems. It's sort of like the tree falling in the forest - if no-one reports it, there isn't a bug. Alternatively, if no-one reports the problem, it obviously isn't important and hence there is no reason to be fix it quickly. If everyone here who has a problem complains, then Kobo will see that it is important to us and it should push the fixes up their priorities.
And if anyone does complain:
- Be polite.
- Explain in detail what is wrong - saying "Your site doesn't work" will just be ignored.
- Don't just point to this thread. Maybe add "I did a search and found others were seeing the same problems".
- Be polite. (Yes, but it is worth repeating)
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We're following this thread so please continue to post issues you are having. We're in the process of fixing search and sort issues asap, as well as many others listed here. I'll do my best to keep the group updated, but as always we really appreciate your feedback on what's working and what isn't. Apologies for the inconveniences caused with this migration (much more has gone on under the hood with this visual change to ensure books deliver properly) -- if you have encountered critical issues with this change, please contact our call centre so we can ensure your books are transferred properly. In the meantime I'll do my best to answer any questions I can here.