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Old 01-02-2009, 12:13 PM   #2
lilac_jive
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Posts: 5,871
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Join Date: Dec 2008
Location: Pennsylvania
Device: PRS-505
I would call Sony support. Some people were having problems recently loading the software (due to computer internal settings). They'll be able to help you. Once you get it up, make sure you can get to the store before you get off the phone (others were having this problem too).
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