Originally Posted by tompe
I thought it was common knowledge nowadays that you take backup of things. And you especially take backup before a firmware update. Even if the firmware update does not erase books the update can fail for some reason and you might have to send the unit for repair.
The update DID fail in so many cases!
We were given no reason!
And no excuses!
That is a major failure on all counts: utter incompetence and contempt of their consumers!
Well, after all, they are only a reseller in it for a quick buck.
Unlike Jinke, Sony or E-ink, they never contributed anything to the e-book market manufacturing-wise. Should I really be surprised?
Next time I will buy from a real manufacturer.