Originally Posted by Diogene
The latest firmware upgrade had a simple but disastrous consequence for many BeBook owners: all the books we had in the internal memory were deleted!
After 4 days of users accumulating testimonies of the same thing happening, not a word of excuse, not a single explanation, nothing!!!
Some companies like Bookeen are updating their firmwares too rarely, others do it often but do not have the proper security procedures to offer safe firmware upgrades.
I feel like a guinea pig, the owner of a beta product. Are consumers more and more treated with utter contempt? Are companies cutting costs too much and by doing so test their products too little before releasing/selling them? I think so, if I analyze many of my purchases from the past years.
I thought it was common knowledge nowadays that you take backup of things. And you especially take backup before a firmware update. Even if the firmware update does not erase books the update can fail for some reason and you might have to send the unit for repair.