Thread: Troubleshooting Kindle PW1 Frozen: Restart doesn't work
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Old 09-11-2014, 02:23 PM   #12
shalym
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Device: PW 1, 2, 3, Voyage, Oasis 2 & 3, Fires, Aura HD, iPad
Quote:
Originally Posted by Donwbtr View Post
No, at some point the amber led turns off completely, it will reappear if unplugged and then plugged back in but never green.

Don
That definitely sounds like a hardware issue--it's not actually charging all the way. I would contact Kindle support at http://www.amazon.com/gp/help/custom...deId=200127470

Edit: Sorry...I just read back through the thread and noticed that you've already contacted them. It may be worth it to try again, though...a different support rep may give you a different answer, especially if you let them know that it's not charging all the way.

Shari
Last edited by shalym; 09-11-2014 at 02:25 PM.
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