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Old 10-25-2008, 06:22 PM   #1
KurtJohnson
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Device: Cybook, Sony 505
Mobipocket Issues affecting our customers - NOW RESOLVED

ALERT: Amazon eBook Servers Down affecting our Mobipocket PX format downloads

Amazon's Mobipocket Server(s) (our Mobipocket PX source) are not working today, Saturday, October 25, 2008. This means that customers of Mobipocket eBooks sourced through Amazon (Mobipocket PX) will be unable to download their eBooks.

There was no advanced notice of this downtime and we do not know how long it will last. It may be a few more hours or it may be weeks as was the case last September. We recommend that customers of BooksOnBoard who require Mobipocket format choose the Mobipocket OD source, a reliable with whom we and our customers have experienced no unplanned downtime.

We apologize for the inconvenience. We have tried unsuccessfully to reach Amazon and Mobipocket today so we and our customers remain in the dark. We hope this is only a brief hiccup in supply from our Seattle partner (Amazon), and not a very prolonged one as we and Mobipocket PX customers experienced one year ago. (4:10 CDT, October 25, 2008).

We will update this post when we learn more -hopefully bringing news that the servers are back up. We apologize for any inconvenience caused by thus. Our other BooksOnBoard formats continue to function normally. This problem has backed up our support lines and response may be delayed.

Thank you for your patience:

Kurt Johnson
BooksOnBoard
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