Originally Posted by PeterT
In all fairness to Kobo support, its the same as the majority of vendors out there. The initial responses are always the same and expect you to follow a series of steps / procedures regardless of whether or not you have already done them.
Its no different from the ISPs who used to want you to remove your router from the environment and connect your PC directly to the ISPs modem.
My problem isn't that they are asking these kinds of questions. I get it...majority of people wouldn't know how to troubleshoot the problem themselves. My problems is that it has been open for a week and they are still providing that level of support/asking those kind of questions.