Done with Kobo
My Glo stopped being recognized by my computers last week. I tried different computers/different usb ports/different cables/different resets with no success.
Being reasonably certain it was a hardware issue I kicked off a ticket with the Kobo support team.
What a joke that was... they completely disregarded the information that I provided them when I initiated the ticket and they gave me instructions to perform resets that I have already performed and asked me for the same information a couple times (desktop software version, reader firmware version, purchase date).
I doubt Amazons customer service is much better but after a week of trying to get any resolution from the Kobo team I have decided that I am done with Kobo and placed an order for a Paperwhite 2.