so where do YOU draw the line between mishandling and poor manufacturing. you are surely not saying that if an e-ink screen fails for ANY reason then it is NEVER the manufacturer's fault.
if I buy a Sony TV and a whole line of stuck pixels appears within 12 months that's a guarantee claim , so a " sorry you must have knocked it" ?
And finally, if they can produce the entire device for £99, then the cost of just a new screen must be far less than that ?
I am still within 90 days of original purchase so I reckon a mastercard chargeback by my card issuer because retailer refuses to refund or repair faulty item will succeed, if needs be.