Originally Posted by cybmole
the screen - at the top is still show the reader is in sleep mode message bar, then a chunk of a previous book cover - that then degenerates into random noise until you reach the bottom 1/4 of the screen which is working normally.
the whole image reminds me of a crashed video driver/frozen screen
That definitely sounds like a broken substrate (throw up a picture if you want confirmation). Not sure how lenient Sony is, but that won't technically be covered by warranty so if you can get them to do anything be happy.