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Old 02-15-2014, 09:02 AM   #1
cybmole
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Join Date: Sep 2010
Device: Kobo aura HD, Kobo Arc, Kindle Fire HDX 8.9 , Kindle for PC
Unhappy t3 - dead need help with warranty claim

my 6 week old T3 has failed, about 2/3rd of the screen is a corrupt mess & nothing will clear it. I can see from the visible bit at the bottom that page turns, home, etc are working but it is unusable. I reckon the e-ink screen has failed
Have prodded with pin, tried charging etc, plugged into PC ( can see folders & files OK) , but I can't see any way to fix the screen.

it was fine last light - opened the flap this morning & i see just this horrid mess.

So checking sony site - how much hassle am I now in for re an - in-warranty repair or replacement. I have sent an email, the UK phone lines are shut until Monday 7 are then premium rates only

there is no claim/return form as such that I can find.

luckily I still have calibre & my T2 so I can at least read while I wait...

so any tips on dealing with sony will be gratefully received. I purchased direct from their web site & I have the PDF invoice. I just belatedly went through a product registration scree also, it asked for a serial number but I don't see one on the device- I typed "none visible" in the ser no field & form was accepted. do these things have serial numbers ??? I should have the box in the attic if it is on the box...
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