Originally Posted by DH59
Thanks, David. I will try that, but I am fairly new to e-readers and I am not familiar with all the stuff you guys get up to with them! My mind is in a blur with 'sideloading' and such. I need to read up a bit more on things.
One question: do I need to start Kobo Desktop? That was where my plan seemed to go wrong.
Yes. Once you do the factory reset, connect to the Kobo Desktop. This will allow registering, downloading any books you have from the Kobo bookstore, etc. The key is when the Kobo Desktop pops up the continue or eject choice, choose continue to leave your ereader connected to the computer so you can do the file replacement.