Originally Posted by Anak
Users have only two options:
- massivly mailing Kobo without knowing what going to happen next. ("Thank you for your reply, we have passed it on to the right department/team". Standard reply only.
- reporting problems on forums
Which one would you choose?
Both, if an escalation is needed.
I believe that the complaints about the layout (and wasted space) in reading mode before 2.5.2 were nothing in comparison to the outcry after the introduction of 2.5.2. If they are following this forum, there is no doubt that this issue will be considered for the next release of the firmware, they simply can not claim an ignorance now.
Having said that, I think that is prudent and effective to wait for 2.5.3 (or whatever will be the new FW release number) and if
Kobo does not do anything to address the issue (or we don't hear from them on the subject) then start e-mailing en masse