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Old 05-17-2013, 09:07 AM   #425
Ankh
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Posts: 707
Karma: 2003741
Join Date: Oct 2008
Location: Ottawa, ON
Device: Kobo Touch
Quote:
Originally Posted by Anak View Post
Users have only two options:
  • massivly mailing Kobo without knowing what going to happen next. ("Thank you for your reply, we have passed it on to the right department/team". Standard reply only.
  • reporting problems on forums
Which one would you choose?
Both, if an escalation is needed.

I believe that the complaints about the layout (and wasted space) in reading mode before 2.5.2 were nothing in comparison to the outcry after the introduction of 2.5.2. If they are following this forum, there is no doubt that this issue will be considered for the next release of the firmware, they simply can not claim an ignorance now.

Having said that, I think that is prudent and effective to wait for 2.5.3 (or whatever will be the new FW release number) and if Kobo does not do anything to address the issue (or we don't hear from them on the subject) then start e-mailing en masse.
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