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Old 05-17-2013, 08:29 AM   #424
Anak
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Posts: 374
Karma: 401766
Join Date: Mar 2012
Location: DE
Device: Kobo Glo
Quote:
Originally Posted by PeterT View Post
FYI. Kobo do read these forums and are aware of the discussions. However, they choose not to reply here in the main due to a lot of the negativity that is displayed.
Really? Most postings are quite reasonable and certainly not (all) negatively. But yes, most post are complaints.
Well, Kobo might read these forums and seems to choose not to respond officially, which leads to more complaints as no one knows what Kobos future plans are regarding the issues posted in this thread and fixing existing firmware bugs and users want to be sure that the message comes across.
It is quite obvious that no responds leads to more complaints.

Kobo should start an official firmware bug/issue report system on their website. And Kobo tells what bugs/issues are under investigation, which are going to be fixed (or not) and when (provide an estimated firmware release).

And clearly, https://getsatisfaction.com/kobo doesn't work. The last official statement is 10 months old (see screenshot). If Kobo pays for this it is totally wasted.

Quote:
Originally Posted by Ankh View Post
With all due respect, I would refrain from excessive e-mail before we see what the next release will do about the screen use in the reading mode.

It is obvious that they do monitor this forum, our bug reports are addressed, and I am assuming that the message about the screen real estate was clearly sent. It takes time to go through the testing phase and issue a new release in any software development environment.
Users have only two options:
  • massivly mailing Kobo without knowing what going to happen next. ("Thank you for your reply, we have passed it on to the right department/team". Standard reply only.
  • reporting problems on forums
Which one would you choose?

Remember the problems of Sony PRS-T1 when it was introduced? At first Sony denied all issues and were not aware of them (while they clearly did). But Sony responded and tried to fix the issues after a few months. That is late, very late.
Although different problems/issues. Kobo should have started some sort of damage-control and protection of brand reputation way back.
I have no doubt that Kobo has huge organizational issues and these are not limited to the development department.

Sleep tight, marketing department. But when you wake take notice of your own writings: “Message from kobo: Kobo Care is dedicated to making your experience with Kobo products and services as enjoyable as possible.” (source: GetSatisfaction)
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Last edited by Anak; 05-17-2013 at 09:04 AM.
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